Link Transit is ADA Accessible
All Link Transit buses are equipped to accommodate wheel chairs and other mobility devices. Priority seating is available for persons with disabilities as well as senior citizens in the front of the bus. All buses are low floor!
Complementary Paratransit Service
Those unable to navigate the fixed route system may qualify for the paratransit system door-to-door service. Call 336-417-5338 to schedule a paratransit trip.
Learn more about Link Paratransit fares.
Paratransit Forms and Guides
Welcome to Link Paratransit Brochure
Welcome to Link Paratransit Brochure (in Spanish)
Application for Paratransit Services
Link Paratransit Rider's Guide
ADA Complaint Policy and Form
2023 ADA Paratransit Plan
My Transit Manager: Schedule and Cancel Rides Online and Through an App
Link Paratransit now offers a way to make using our service more convenient online or through the My Transit Manager app. With it, you can:
- Schedule and cancel a paratransit trip online.
- Monitor trips in real time.
- See where the bus is on a map.
- Rate your ride.
- Receive notifications when the bus is about to arrive or if it’s waiting at your door, on the app or via email, text, or voice.
- Inform caretakers or others of trip status and allow monitoring of your trip from pickup to destination.
You can download the My Transit Manager app from the App Store or Google Play or visit the My Transit Manager website.
About Using My Transit Manager
Need help setting up the My Transit Manager app on your smartphone or using on the web? Download details below:
Flyer
User Guide
If you have any questions about the app or need help, please call Link Paratransit at 336.417.5338 or email info@linktransit.org.
My Agency Manager
Your dialysis center, adult day center, group workshop and other similar facilities can be issued a web-based login to see all pick-up and drop-offs scheduled to a specific facility and the current estimated time of the vehicle’s arrival. With the My Agency Manager system, once the estimated time is within an hour of the current time, the facility can link directly to the vehicle location and track where the vehicle is located.
About Using My Agency Manager
Need help setting up the My Agency Manager app on your smartphone or using on the web? Download details below:
Flyer
User Guide
If you have any questions about the app or need help, please call Link Paratransit at 336.417.5338 or email info@linktransit.org.
Reasonable Modification of Policies & Procedures for Individuals with Disabilities
Link Transit is committed to the Americans with Disabilities Act (ADA) and complies with all applicable rules and regulations issued by the United States Department of Transportation (USDOT) and the Federal Transit Administration (FTA). Link Transit provides reasonable modification to policies and procedures to customers with disabilities to ensure they can effectively use the agency's transportation services.
Individuals requesting a modification should contact the Transit Manager at (336) 222-7351 or TTY/TDD 711 through the Relay Service or email info@linktransit.org in advance and clearly describe what they need in order to use Link Transit fixed toute and paratransit services:
• Who needs the modification – (Name, phone number, address, e-mail address)
• What do you want Link Transit to do – (Describe the change you want to see take place)
• When is the modification needed – (Is the change needed on a certain day or time)
• Where will the modification take place–(Include the street or intersection or building name)
• Why is the modification needed–(Describe the circumstances that created the request)
Where a request for modification cannot be made and determined in advance, such as if a barrier or condition exists on Link Transit fixed route or paratransit service where an individual with a disability is unaware, a determination will be made at that time.
For more information, to make a request, or to file a complaint regarding a failure to provide a reasonable modification to policies and procedures, please contact the Transit Manager by calling: (336) 222-7351 fax to: (803) 222-5004, writing to: Link Transit, Attn: Transit Manager, 234 East Summit Avenue, Burlington, NC 27216 or by emailing: info@linktransit.org.